Ordering Information

Placing an Order:

When ordering from Simply Pet Supplies you will receive two confirmation emails from us. The first one is an email receipt for your order. The second email will be a confirmation that your order has been shipped. A tracking number for your order will be sent with this email if applicable. Please note that it takes on average 1-2 business days to process your order before it ships. If you have any questions regarding your order please contact us at Support@SimplyPetSupplies.com. Be sure to include your full name and your order number in the email.

Backorders:

There will be occasions when an item(s) in your order may be OUT OF STOCK. This item may not have been available either when you ordered it originally (we couldn't update the website fast enough), or another customer's order placed ahead of yours depleted the available inventory before the website could be updated. You will receive an email and or phone call notifying you of any backorders and we apologize for the inconvenience.

Backordered items are usually restocked within 1-3 days and will ship as soon as possible. You will NOT be charged any additional shipping for backordered items. If you would like to cancel your order or a backordered item(s), send us an email at support@simplypetsupplies.com. Please note that your payment method was charged in full at the time the order was placed. We will always keep you informed with any developments related to items on backorder.

Customer Support:

Customer Support Representatives are available Monday through Friday between 10:00 AM and 6:00 PM EST via Live Chat by clicking the Live Chat image at the top right of the website.

Payment Methods: 

Simply Pet Supplies accepts all major credit cards orders including Visa, MasterCard, American Express and Discover. If you do not have a credit card, or prefer not to use one, you still have options to shop with us! In addition to credit cards, we are pleased to accept PayPal and Google Checkout.

Sales Tax: 

By law we are required to collect a 6.5% sales tax on all orders shipped to a Florida address. Sales tax will automatically be added during the check out process based upon the ship to address zip code.

Canceling an Order:

Once an order is placed it cannot be canceled, however it may be returned. Please see our return policy for instructions on how to return an item or order.

Address Corrections:

When placing your order, make sure your address is complete and correct. If an address is incorrect, UPS charges us $11.00 for the address correction. To recover the costs, we will have to charge your credit card for this charge.

Using Promotional Codes:

When you join our email newsletter list, you will become eligible for the various discounts and promotions we offer periodically on select items to only our newsletter subscribers. Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. Please note, many promotional codes and coupons are limited to one per purchase.

Errors and Mistakes:

Due to, among other things, the possibility of human, technical and/or mechanical error, Simply Pet Supplies shall not be responsible for any errors or omissions on this website. Simply Pet Supplies makes no representations as to the accuracy of the information contained therein, including, without limitation, any content thereon. Simply Pet Supplies shall not be liable for any damages of any kind incurred as a result of the information posted on this Site including, without limitation, any content thereon. Simply Pet Supplies is not responsible for typographical errors that may appear on our online web site and prices are subject to change without prior notice.

Coupons:

Many online sites may claim to have SimplyPetSupplies.com coupons, but the truth is SimplyPetSupplies.com does not offer general coupons or promotion codes. The SimplyPetSupplies.com experience is based on providing the largest selection of products available at the lowest possible prices backed by the highest level of service. Customer service is available by email and live chat where you'll be greeted by a friendly Customer Loyalty Team member. We are dedicated to serving you and providing you with the best selection on the web!